November 2008 www.quaysoftware.co.uk
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Portavista - designed to make your life easier

Did you know?...Creating labels for your Christmas cards

TCF and the December deadline

How can CCD help with TCF?


 

Training Courses

New Staff

What would you like to see in your newsletter?

Who do I contact?


 
 
 

Portavista is a wrap platform with a difference. It has been developed specifically for financial intermediaries by Bankhall - a firm that has been providing award winning support to the IFA sector for over 15 years and Capita, a leading support service solution provider. Its unique features could help you offer a superior service to your clients at a time when they need you most.

Why choose Portavista?

If you are looking for a truly independent platform, that can offer your clients fantastic investment opportunities, Portavista is the platform of choice.

Portavista integrates with market leading back office systems such as Capita Financial Software’s CCD v4.0 and Bankhall Online client management but, unlike other platforms in the market, does not hold your client data. Furthermore it gives you the opportunity to offer your clients exclusive access to funds managed by the portfolio management group of a global investment bank.

Portavista will provide you with the opportunity to develop a new way of delivering advice to your customers — offering both additional income opportunities and potential service improvements.

Key benefits include:

Choice — Portavista is being developed to give you access to multiple wrappers on one independent trading platform, offering your clients more choice when compared to other platforms.

Efficiency — Smart use of technology could save you time and money, helping you to service your clients more effectively.

Reduce risk — Portavista allows you to keep control of your client records, mitigating the risk of disintermediation.

Regulatory requirements — Portavista could help you meet the FSA’s regulatory requirements and Treating Customers Fairly guidelines.

For more information on Portavista, call 0845 003 0707 or click here

Portavista is a trading style of Bankhall Investment Associates Limited (BIA), a company registered in England and Wales with Company No. 2785381 and registered office at The Southmark Building, 3 Barrington Road, Altrincham, Cheshire, WA14 1GY TEL: 0845 003 0707 CAS-91583-RK9U

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Did you know..

Creating labels for your Christmas cards.

It’s that time again when we all have to think about who we will send a Christmas card to this year. Still trawling your database client by client? Let CCD do the work for you. Click on the link below and follow this easy step by step process to produce your address labels in minutes.

Click here to download article

This handy tip comes to you with seasonal compliments from your CFSL training team.

This is just one of the many ways you can use your existing client information quickly and easily. If you would like to know more about how to use or “mine” your database why not attend one of the exciting new workshops that we are currently running across the country.

Workshops are interactive and use our trainers’ extensive system knowledge along with your experiences of using CCD to work through some best practices. Best practice will maximise your impact and minimise your time and expense.

Training Christmas Specials!!!

Available on bookings confirmed before 31/12/2008– Workshops, Public Courses and hourly Onlines all discounted to £99+vat (subject to availability).

Please contact our Training and Consultancy team to discuss your options on 01279 756086 or send an email to training@quaysoftware.co.uk

Benefits of Training (as quoted from www.traintogain.gov.uk)

Efficient, motivated staff

Training gives your employees the skills and awareness to do their jobs effectively, and the initiative and ambition to drive your business forward.

Enhanced profits

Getting the right skills in place cuts waste and boosts profitability.

A competitive business

Training can help keep your business competitive. Whether you’re mastering new technical developments in your sector, making the best use of IT, improving your customer service or boosting your internal efficiency training keeps your skills up to date and makes sure you stay ahead of the competition.

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Treating Customers Fairly initiative and the December deadline

The Treating Customers Fairly initiative (TCF) is an important example of the principles-based approach to regulation in practice. As with the FSA’s principles based approach generally, focus is on placing responsibility on a firms’ senior management to deliver fair outcomes for consumers and offering firms the flexibility to deliver these outcomes in the way which best suits their business.

By the end of December 2008 the FSA expects firms to be able to demonstrate to themselves, and to the FSA, that they are consistently treating their customers fairly. TCF remains central to the FSA’s retail strategy and is a hugely important part of the FSA’s retail agenda for consumer protection.

What is required?

The FSA expect firms to meet the December deadline. In June 2008 the FSA made it clear that to do this, firms should:

  • be able to demonstrate that senior management have instilled a culture whereby they understand what the fair treatment of customers means; where they expect their staff to achieve this at all times; and where (a relatively small number of) errors are promptly found, put right and learned from;
  • be appropriately and accurately measuring performance against all customer fairness issues materially relevant to their business, and be acting on the results;
  • be demonstrating through those measures that they are delivering fair outcomes; and
  • have no serious failings – whether seen through management information (MI) or known to the FSA – including in areas of regulatory interest previously publicised by the FSA.

TCF and your business

The FSA ‘Conduct of Business Rules’ support the principle of TCF, so if you’re following the rules relevant to the mortgage industry, you’re probably already implementing TCF in much of what you do. However, in order to satisfy FSA requirements, you need to take extra steps to show how you’re implementing TCF throughout your business.

Click here to find out more.

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How can CCD help with TCF?

Some of the areas that CCD can support you with TCF are:

  • Using your marketing database to send out a TCF Questionnaire to clients and staff – (this then should be assessed independently)
  • Helping you with Training Needs Analysis (TNA), which should be carried out each year for advisers, and by documenting the required Training and Development (T&D)
  • Allowing you to carry out an appropriate risk based monitoring of clients
  • Completing a comprehensive fact find on any new sale and at the client review stage
  • Helping you to follow a Risk Based approach to client servicing. The more complex the product the more regularly the client needs contacting
  • Financial Express and Contract Enquiry can be used for valuing clients’ plans to aid with a Risk Based approach to client servicing
  • Helping you to analyse complaints to look for weaknesses in your firm’s processes· Helping you to compile detailed management information about which provider and products advisers are using, complaints and the outcome of file reviews. KPIs can be run from the Compliance module on a regular basis
  • Providing full Management Information reports on individuals and your company as a whole
  • CCD can be used to record clients’ Attitude to Risk and with CCDv4.0 you have access to three different questionnaires.
  • Helping you to record ad hoc conversations with clients in between servicing meetings

Why not take advantage of our next Training Courses

Course Dates Location
Compliance/TCF December 9th Coventry
Compliance/TCF January 22nd Bishop's Stortford

For further details please contact our Training Department on 01279 756086 or send an email to: training@quaysoftware.co.uk

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Training Courses

Commit to making Client Care Desktop really work for you!


If you are interested in training new staff, or further developing your firm’s skills with CCD, the following Public Courses will be taking place in December and January

December 2008

Course Dates Location
Getting Started December 2nd & 3rd Bishop's Stortford
Compliance December 9th Coventry
Advanced CCD and Administration December 11th Bishop's Stortford
Commissions and Fees December 16th Bishop's Stortford
Getting Started December 16th & 17th Coventry

January 2009

Course Dates Location
Getting Started January 6th & 7th Bishop's Stortford
Commissions and Fees January 13th Bishop's Stortford
Compliance January 22nd Bishop's Stortford

The cost (per day) for standard classroom courses is £200 (plus VAT) per delegate, therefore the cost of the two-day Getting Started course is £400 (plus VAT) per delegate*.

All of our courses come with a comprehensive user guide and CPD certificates, upon completion.

Private Courses:

Many of our clients hire out our training facilities at our Bishop's Stortford and Coventry offices for private courses. The cost of this is £750 (plus VAT per day*) and includes a light lunch and refreshments during the day and, of course, the trainer to conduct the session!

We can accommodate up to 8 delegates on a private course and we are happy to work with you to create an agenda for the training to ensure that the content of the day(s) you book meets your business needs.

*Please note that all training days, whether classroom or private, are from 10.00–16.00.

Please contact our Training and Consultancy team to discuss your options on 01279 756086
or send an email to: training@quaysoftware.co.uk

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New Staff

Paul Mortlock has joined the Development team as a Developer reporting to Jake Johnston. Originally from London, he previously worked for Veolia and Hays as a systems developer.

Paul has recently retrained and is now programming for Web and Windows based platforms and .Net systems.



What would you like to see in your newsletter?

We always appreciate your feedback and would be very interested to hear what you would like to see in your Newsletter.

If there are items you would like to see included in your Newsletter, please feel free to let us know.

Please send your ideas and comments to clientcare@quaysoftware.co.uk

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Who do I contact?

We are always keen to hear your thoughts and comments as to how we can make our service to you better. Additionally, we want to ensure that we keep you up to date with the latest news from Capita Financial Software, such as new features within CCD, upgrades to new versions and general key issues.

Click here for contact list

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For further information on any of these stories, please do not hesitate to contact us.

Capita Financial Software Ltd
Thorley Wash Business Centre
Thorley Wash, Bishop's Stortford, Hertfordshire, CM23 4AT

Tel: 01279 756 060
Fax: 01279 659 748

email: sales@quaysoftware.co.uk
Web: www.quaysoftware.co.uk

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© 2008 Capita Financial Software Ltd. All rights reserved.
Capita Financial Software Ltd. Thorley Wash Business Centre, Thorley Wash, Bishop’s Stortford, Herts CM23 4AT
Registered in England number 3136234.
Registered office: The Registry, 34 Beckenham Road, Beckenham, BR3 4TU. Part of the Capita Group Plc

www.capita.co.uk