Support at Capita Financial Software Ltd

The way you contact Capita Financial Software for support has changed!

The helpdesks for all Capita Financial Software products and services (Quay Software, Webline and Synaptic) are now centralised at our Bishop's Stortford office, which previously just provided support for our Quay Software branded products. When calling the centralised support number you will be presented with options to ensure that your call will be answered by a support agent trained in the product you are calling us about.

The benefit of having one central helpdesk is that you only have to use one phone number and one email address to get support on any of the products you have purchased from us. We are also increasing the number of cross trained support staff, reducing the time for you to get your issues resolved, regardless of what product you have purchased from us.

As well as retaining the subject matter experts for each of our three brands whom you may have talked to in the past, we have also recruited additional staff at Bishop’s Stortford to deliver the new service.

The new contact details for the Capita Financial Software support team are:

Telephone: 01279 756061

Email: cfslsupport@capita.co.uk

If you are primarily a user of Quay Software branded products, you will notice that you now have two options when you call the normal service desk number.